Last updated: August 18, 2026
This Shipping & Delivery Policy applies to orders placed through pinko-outlet.com (“Pinko Outlet,” “we,” “us,” or “our”).
Order confirmation and processing
After you place an order, you will receive an order confirmation at the email address provided during checkout. Please review your shipping details carefully and contact us at team@pinko-outlet.com as soon as possible if anything is incorrect. We cannot guarantee that an address or order can be changed after fulfillment has started.
Once your order has been dispatched, we will send tracking information when it is available. Processing time and carrier transit time may vary during peak periods, public holidays, severe weather, customs reviews, or other events outside our reasonable control.
Estimated delivery times
The following are average delivery estimates after dispatch. They are provided for guidance and are not guaranteed delivery dates.
| Destination | Estimated delivery time |
|---|---|
| United States | Approximately 10–15 days |
| Europe | Approximately 8–12 days |
| Australia | Approximately 8–14 days |
| South America | Approximately 15–21 days |
Delivery availability and any destination-specific charges will be shown during checkout. If a destination is unavailable at checkout, we are unable to accept an order for that address.
Tracking and delivery updates
Tracking may take several days to display movement after dispatch. A carrier may transfer the parcel to a local delivery partner, so more than one tracking website may be involved. Please allow the carrier’s tracking system time to update before contacting support.
Delays and unavailable items
If we become unable to dispatch an order within a timeframe communicated at checkout or in your order confirmation, we will contact you with an updated estimate. Where required by applicable law, you may agree to the delay or cancel the affected unshipped item for a full refund.
If an item becomes unavailable before dispatch, we may cancel that item and refund the amount paid to the original payment method. Other items in the same order may still be shipped.
Customs, duties and taxes
International orders may be subject to customs duties, import taxes, handling fees, or local charges imposed by the destination country. Unless these amounts are expressly collected during checkout, they are the customer’s responsibility. Customs processing may also extend delivery time.
Incorrect or incomplete addresses
The customer is responsible for providing a complete and accurate delivery address. If a parcel is returned, refused, or cannot be delivered because of an incorrect address, missing information, or failure to collect it, additional shipping charges may apply before it can be sent again. Any refund will be handled in accordance with applicable law and our Returns & Refunds Policy.
Lost, damaged or incorrectly delivered orders
If tracking shows a parcel as delivered but you cannot locate it, first check with household members, neighbors, building management, and the carrier. If it remains missing, contact us promptly at team@pinko-outlet.com with your order number.
If an order arrives damaged or you receive the wrong item, keep the packaging and send us your order number together with clear photographs as soon as possible. We will review the issue and provide an appropriate remedy, which may include a replacement or refund, without limiting any rights you have under applicable consumer law.
Split shipments
Items in the same order may be dispatched separately. If this happens, you may receive more than one tracking number and the parcels may arrive on different days. You will not be charged an additional shipping fee solely because we split an order.
Contact us
For shipping questions, email team@pinko-outlet.com and include your order number.