Last updated: August 18, 2026

We want you to be satisfied with your purchase from pinko-outlet.com. This policy explains how returns, exchanges and refunds are handled. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

30-day return period

You may request a return within 30 days after the item is delivered. To be eligible for a change-of-mind return, the item must be unused, unworn, undamaged and returned with all original tags, accessories, protective materials and packaging. You must also provide your order number or other proof of purchase.

Products that are returned used, damaged by the customer, incomplete, altered, or without their original components may be refused or may receive a reduced refund where permitted by law.

How to request a return

1. Email team@pinko-outlet.com with your order number, the item you want to return and the reason for the request.
2. If the item is damaged, defective or incorrect, include clear photographs of the item, packaging and shipping label.
3. Wait for our return instructions and return address before sending the parcel. The return address may be different from the address printed on the original shipment.
4. Use a trackable delivery service and keep the receipt until the return is completed.

Sending an item without contacting us first may delay identification and processing of the return.

Return shipping costs

For change-of-mind returns, the customer is responsible for the return shipping cost unless applicable law requires otherwise. Original expedited or optional shipping charges are not refundable unless required by law.

If we confirm that the item was damaged, defective, materially different from its description, or sent incorrectly, we will provide an appropriate remedy and cover reasonable return costs where required.

Inspection and refunds

After a return is received, we will inspect it and notify you whether the refund is approved. Approved refunds are issued to the original payment method. We normally submit the refund within 5–10 business days after approval, but your bank or payment provider may require additional time to display it.

If only part of an order is returned, the refund applies only to the approved returned items. Any reduction for loss of value caused by handling beyond what is reasonably necessary to inspect the product will be made only where permitted by law.

Exchanges

Exchanges depend on stock availability. The fastest option may be to return the original item and place a new order. If a replacement is unavailable, we may offer a refund instead.

Damaged, defective or incorrect items

Please contact us promptly after delivery if an item is damaged, defective or incorrect. Do not discard the product or packaging before we complete our review. Depending on the circumstances and applicable law, the remedy may include repair, replacement, partial refund or full refund.

Order cancellations

To request a cancellation, email team@pinko-outlet.com as soon as possible. We cannot guarantee cancellation after processing or dispatch has started. If the order has already shipped, the return process above will apply.

European Union and EEA consumers

If you are a consumer in the European Union or European Economic Area, you generally have a statutory right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason, subject to legal exceptions. Our voluntary 30-day return period does not reduce that statutory right.

To exercise the statutory right of withdrawal, send a clear statement to team@pinko-outlet.com before the 14-day period expires. After notifying us, return the goods within the time required by applicable law. For a valid statutory withdrawal, we will refund eligible payments, including the least expensive standard delivery option offered, subject to any lawful deduction for diminished value. We may wait until the goods are received or you provide evidence of return. The direct return cost is the customer’s responsibility unless we agree otherwise or the law requires us to pay it.

Australian consumers

Nothing in this policy excludes, restricts or modifies consumer guarantees or remedies that cannot be excluded under the Australian Consumer Law. Rights relating to faulty, unsafe, misdescribed or otherwise non-compliant goods apply independently of our change-of-mind return conditions.

Non-returnable items

Gift cards, personalized or made-to-order goods, and any other items that applicable law permits us to exclude may not be eligible for a change-of-mind return. This exclusion does not apply where the item is faulty or where mandatory consumer rights provide a remedy.

Contact us

For a return, refund or cancellation request, email team@pinko-outlet.com.